Active Crime Prevention Tips

When to Call the Police


Call 9-1-1 in emergency situations like:

  • My house is on fire
  • I think I’m having a heart attack
  • There’s been a traffic accident. People are hurt
  • Someone with a gun is robbing a store
  • I see someone trying to break into my neighbor’s house
  • I hear someone trying to break into my house
  • Someone is trying to hurt me
  • I hear my neighbors screaming. I think they are fighting
  • There is a rabid dog on the loose trying to bite people


Call 361-573-3221 in non-emergency situations like:

  • My car was stolen last night
  • My house was broken into while I was at work
  • My neighbors are playing loud music
  • Someone stole my bicycle
  • There is someone dumping trash in my dumpster
  • My neighbors’ dog is barking

Making the Call

Things to Remember

  • Stay calm
  • Speak slowly and clearly
  • Wait for the dispatcher to ask questions, then answer
  • If you reach a recording, listen to what it says
  • Let the dispatcher guide the conversation
  • Follow all directions
  • Stay alert
  • Do not hang up the call until directed to do so by the dispatcher

What Do I Need to Tell Them When I Call

  • Where are you?
  • Event Description:
    • What happened
    • When did it happen
    • Where did it happen (Be specific; street address or general area.)
    • Who did it happen to
    • Who did It

Suspect Description

  • How many suspects are there
  • What do the suspects look like
  • Sex
  • Race or ethnicity
  • Height
  • Weight
  • Clothing (color and style)
  • Hair color and length
  • Facial hair
  • Tattoo’s
  • Any other identifying marks/traits

How Did the Suspects Leave the Scene

  • On foot
  • Or in a vehicle
  • Which way did they go when they left

Vehicle Description

  • Color
  • Make and model
  • Year  (approximate)
  • License plate number (partial is better than nothing)