FAQs • Victoria, TX • CivicEngage

What do I need to do to receive my deposit refund?

Cleaning must be completed and all items removed from the building by midnight.

We ask you leave the facilities/grounds as you found them to avoid additional charges for excessive cleaning required by Community Center staff.

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Community Center

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1. When and how do I reserve the facility?

Reservations may be made by the public up to 12 months in advance. These reservations are accepted via telephone at 361-485-3215, after midnight, on the first day of each month. All phone reservations are date and time stamped and processed on a first come-first served basis.

Reservations may still be made in the Business Office but these are considered secondary to online and phone requests.

Requirements

Telephone and email requests must submit a signed contract and 25% non-refundable down payment within the same business day, otherwise the request will be voided.
Customers must be in good standing with no outstanding balance due.

2. What is the difference between down payment and deposit?

Down Payment

A 25% non-refundable down payment is due when the rental contract is signed.

Deposits

Deposits are included in the rental fee total and help cover items such as cleaning, damage, or any items needed during events which are not included on the contract but for which there is a usage fee.

Deposit Refunds

Deposit refunds are processed and refunded within 10 to 30 business days after event date.

3. When is the rental balance due and what are the acceptable forms of payment?

All rental fee balances are due 60 days prior to the event. Personal checks are accepted until the 60-day deadline.

Payments after 60 days can be made by credit card (Visa, Master Card and Discover accepted), money order, or cash, and are subject to late fees and cancellation.

4. Can I stop by and look at the building?

Our staff is happy to accommodate walk-in visitors whenever possible, however it is best to call ahead at 361-485-3215 to determine availability of the space you are interested in touring, due to busy reservation schedules.

If the facility is in use by another customer, undergoing cleaning, or being renovated, it may not be available for viewing.

5. What time period does the rental include?

A rental day is from 8 am until midnight.

Additional fees may be charged for time used by customer for cleaning after midnight.

6. What is included in my rental?

Rental entitles the lessee to:

Full usage of the facility, lobby and restroom facilities
Free parking, heat and air
Any amenities designated for each room

Staff, Tables & Chairs

Operations staff is also on duty during your event. Tables and chairs are available for an additional fee (setup is included in rental of tables and chairs).

7. What equipment do the kitchens include?

Kitchens include usage of:

Commercial refrigerator
Electric ranges
Ice machine
Service counter in the Annex Kitchen
Sinks

Special Note

Please note that dumping food, grease, or other solid products into sinks or drains will result in the loss of a portion of your deposit refund.

8. What if I need more time to decorate?

Early entry may be purchased for up to 3 hours before, at an hourly rate, before 8 am, or you may choose to rent the day prior to your event at half of the regular rental rate.

A half price day can be used for event setup only between the hours of 8 am and 8 pm.

9. What type of decorations are allowed?

Most fire-safe decorations are allowed; for safety questions contact the Fire Marshal at 361-485-3460 or our offices at 361-485-3215.

Decorations may not be attached to any surface with tape, tacks or by any means that will damage walls or floors. Please visit the Community Center Rules and Regulations page for prohibited items.

10. Will there be someone here to open the building for my event?

Operations staff are on duty during all events. They are on hand to:

Assist the lessee with requests for equipment
Answer questions and supply information concerning cleaning requirements
Cleanup spills and safety hazards
Service restrooms
Empty trash barrels and replace trash liners as needed

Staff is in charge of clearing the building of patrons and securing the property post-event.

11. What if my rental company won't pick up on a weekend?

The Community Center has limited storage available. A storage fee would apply to rental items brought in before the event or set up day or left behind after an event.

For storage size limitations, contact the Business Office at 361-485-3215.

12. Is alcohol allowed? What containers are allowed? Can alcohol be served from within the facility?

Alcohol usage is at the discretion of the lessee and can be on a ’bring your own bottle’ or concession sale basis.

Containers

Cans and plastic cups are preferred; no glass is allowed.

Sale of Alcohol

The sale of alcohol requires a temporary permit from the Texas Alcoholic Beverage Commission (TABC). All TABC regulations apply.

Security hired through the Victoria Police Department is required as well.

13. Where can I find more information on hiring police security?

Persons wanting information on obtaining off-duty police officers for security work may contact the Chief’s Administrative Assistant at 361-485-3714 regarding off-duty work.

There are some jobs or events that our officers are not allowed to work. The number of officers required may also change based on the type of event, location of event, or the number of guests expected.

14. Do I need to contact the Fire Marshal?

Yes. All events held at the Victoria Community Center must contact the Fire Marshal’s office at 361-485-3460 a minimum of 14 days prior to the event. The Fire Marshal will discuss: